Latest news — From the ground up About
News and information updates
1st November 2020
New coronavirus lockdown
The recent lockdown announcement means that we must adjust some of our practises accordingly. While we will still endeavour to attend garden visits, they are likely to be more as individuals, sometimes in their own vehicles rather than in vans.
Where we are likely to encounter clients even from a distance we will be observing distance and mask obligations.
There is still a vast amount of timely work to be completed in November, and that will continue as the weather dictates.
14th October 2020
Online account access
We have had a facility for some time that allows online access to your entire billing history. For those with more complex gardens and billing this may be beneficial.
It’s all part of our pledge to maintain complete transparency with our billing. Just ask if you want this facility activated.
11th October 2020
For clients that we attend frequently we will soon be able to have end of month billing. This has been tested in a few cases and seems to offer a reasonable solution to the problem of many individual invoices.
Each visit will still be invoiced separately for transparency, but not become due until the end of the month, meaning that just one or two payments will be made rather than up to 12 as it is currently. Totals will be provided by monthly statement.
Services will be split as described below, but will hopefully be a significant improvement.
8th October 2020
Additional staff and services.
After many months of planning and trying to recruit, we have finally had some success. Late last year a plan was put in place to separate our lawn care business and enhance the services it provided — some clients have already discussed the principles and been test subjects in its development.
The pandemic curtailed both the service development and recruitment, and we have had difficulty staying on top of things. We have now just added another full time garden assistant to our roster, and another gardener is due on board from November.
Now with five members in the team, with different skills and experience, we are better able to react for “urgent” jobs, and to provide a broad depth of services.
There have also been structural changes to the business too, which will result in some services being charged in future from a new Limited company, From the ground up group Ltd. This will manage lawn care, irrigation services and some other things.
If any questions arise out of these changes please contact Peter by email or telephone.
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